Leap Analytix is a leading speech and data analytics solutions company.  Leap was founded on the principal that customer facing, contact centers are strategic assets when leveraged effectively.  By transforming data into actionable intelligence, our clients are able to compete at new levels and profit from smarter business decisions. 

Our focused solutions include:

• Voice of the Customer 

• Competitive Insight 

• CRM Optimization

• Churn and Attrition Analysis

• Compliance and Risk Mitigation

• Balanced Scorecards

• Outsourced Contact Center

How We Do It

We listen, learn and collaborate closely with you to ensure we develop the right strategies and solutions to meet your specific needs and goals.  We will apply several proven approaches to capture and harness relevant data, yielding meaningful insight into your business.

Our tools and methodologies include:

Speech Mining - Listen without listening.   Speech analytics solutions deliver near real-time customer intelligence from recorded conversations. Speech mining provides a complete and accurate understanding of the content, context, and purpose of the entire conversation and of every call, enabling companies to discover why customers call and how agents respond. By providing organizations with knowledge of why customers are calling and how calls are handled, speech analytics enables companies to improve customer service, enhance agent quality, increase sales, and impact marketing effectiveness.

Data and Text Mining — Build a 360° view of your customers and marketplace for deeper, longer-lasting customer relationships.  By aligning text, audio and market data, we can dynamically capture every interaction with your customer—continuously enhancing and expanding the depth of market intelligence and creating richer customer profiles.

Predictive Analytics — Look before you leap!  Anticipate how your customers will behave in the future by looking at what they've done in the past.  Robust analytic techniques, including statistical analysis, allow you to identify important customer segments and behavioral trends.  The use of powerful, best-of-breed tools to pinpoint patterns and trends in data allow us to predict future outcomes and create forward-looking business strategies.  Applications include identifying groups most likely to respond or defect, analyzing fraud and risk, and uncovering sales opportunities for new products.